Troubleshooting and getting help

Invitation expired or unavailable

Use the current invitation from the person who invited you. An expired link cannot continue setup.

Organisation already registered

Sign in if you already have access, or ask for an earlier incomplete setup to be checked. Repeatedly creating invitations will not repair it.

Login code unavailable, expired or replaced

Return to Tape Vault, request a fresh code for your email, and use that code with its current verification page.

No organisations available

Check the signed-in email. Organisation access must be granted to that account.

Missing token permission

Create a replacement PAT with the required capability. Changing a Vault role does not change a PAT's grants.

Tape denies access without a missing-scope message

Check the token owner's Tape role and selected content. Extra token capabilities cannot increase that user's own access.

No accessible workspaces or apps

Check the PAT's workspace selection and your Tape access. An empty list is not proof that the content was deleted.

Tape is limiting requests

Wait and retry. Do not keep generating new tokens or invitations.

Saved setup did not start or finish

Reopen the same valid invitation and use Retry setup. If necessary, replace the token for that same organisation during unfinished setup.

Team suggestions could not be refreshed

The optional Tape member lookup failed. Stored audit history can still be available; retry later if you need to add members.

Event not available in this organisation

Choose the correct organisation and open the item from its timeline.

Live revision difference unavailable

Try again later and check the connected token's read permission and content selection. Stored history and live differences are separate.

An older form asks you to reload

The organisation may have changed in another tab. Reload before submitting it.

An automation change is absent

Check Trigger webhooks on the action that made the update, and on any later update actions.