# Troubleshooting and getting help

| What you see | What to check |
|--------------|---------------|
| Invitation expired or unavailable | Use the current invitation from the person who invited you. An expired link cannot continue setup. |
| Organisation already registered | Sign in if you already have access, or ask for an earlier incomplete setup to be checked. Repeatedly creating invitations will not repair it. |
| Login code unavailable, expired or replaced | Return to Tape Vault, request a fresh code for your email, and use that code with its current verification page. |
| No organisations available | Check the signed-in email. Organisation access must be granted to that account. |
| Missing token permission | Create a replacement PAT with the required capability. Changing a Vault role does not change a PAT's grants. |
| Tape denies access without a missing-scope message | Check the token owner's Tape role and selected content. Extra token capabilities cannot increase that user's own access. |
| No accessible workspaces or apps | Check the PAT's workspace selection and your Tape access. An empty list is not proof that the content was deleted. |
| Tape is limiting requests | Wait and retry. Do not keep generating new tokens or invitations. |
| Saved setup did not start or finish | Reopen the same valid invitation and use Retry setup. If necessary, replace the token for that same organisation during unfinished setup. |
| Team suggestions could not be refreshed | The optional Tape member lookup failed. Stored audit history can still be available; retry later if you need to add members. |
| Event not available in this organisation | Choose the correct organisation and open the item from its timeline. |
| Live revision difference unavailable | Try again later and check the connected token's read permission and content selection. Stored history and live differences are separate. |
| An older form asks you to reload | The organisation may have changed in another tab. Reload before submitting it. |
| An automation change is absent | Check Trigger webhooks on the action that made the update, and on any later update actions. |

## Reporting an issue

Ask the person who invited you, or use **Contact** on the [Tape Vault website](https://tape-vault.jmc.tools/).

Include the time, what you were trying to do, the visible error and whether it affects one organisation or several. A cropped screenshot can help.

Do **not** include PATs, API keys, login codes, full invitation links or full webhook callback addresses. Remove private record data from screenshots unless it is needed and appropriate to share.

Last updated: 10 November 2026.